Refund Policy

This page explains how Tukua AI handles payment and refund requests.

General policy

Digital subscriptions, prompts, credits, and tokens are generally non-refundable once delivered or used.

Exceptions

• Duplicate charges.
• Confirmed technical failure preventing access to a paid service.
• Fraudulent or unauthorised payments, subject to verification.

Request review

Email support@tukua.ai with the payment phone number, transaction reference, date, and issue.